🚚 Tracking Your Orders

Once you’ve placed an order on Gaijinmall, you can easily check its status and track its progress from a single, convenient location.

1. How to Check Your Order Status

1. Go to Your Dashboard: Click on your profile icon at the top of the page.
2. Navigate to “Orders”: From your dashboard, select the “Orders” section to see a list of all your purchases.

2. Understanding Order Statuses

Each order has a status that helps you know its progress.

• Pending: The order has been placed but is awaiting confirmation from the seller.
• Accepted: The seller has seen your order and will start preparing it for shipment.
• Shipped / Out for Delivery: The item is on its way to you. A tracking number may be provided.
• Delivered: The item has been successfully delivered to your address.
• Cancelled: The order was canceled by either you or the buyer.

🆘 What if I Have an Issue?

If you are concerned about a delay or if your order status isn’t updating as expected, you can:

• Message the Seller: Reach out to the seller directly for an update.
• Contact Support: For serious issues, please visit our Contact Support page for assistance.