Avoiding Scams
At GaijinMall, we prioritize your safety. While most users are genuine, it’s important to know how to spot scams and protect yourself from fraud.
Whether you’re buying or selling, follow these tips to avoid falling victim to dishonest behavior.
🚩 Common Scams to Watch For
| Type | Description |
|---|---|
| Fake Products | Seller posts a non-existent item, collects payment, and disappears. |
| Overpayment Scams | Buyer “accidentally” sends extra money and asks for a refund before funds clear. |
| Phishing Links | Fraudsters send fake payment or verification links to steal your info. |
| Impersonation | Scammer pretends to be GaijinMall support or another user. |
| Outside Transactions | Buyer or seller asks to complete the deal outside the platform (e.g., via WhatsApp or bank transfer). |
🔐 Safety Tips for Buyers
- Only pay within the app, never send money directly to a seller.
- Inspect the product description and photos carefully.
- Avoid deals that seem too good to be true.
- Check seller ratings and reviews before placing orders.
- If possible, use verified vendors with full profiles.
🛡️ Safety Tips for Sellers
- Don’t ship items until payment is confirmed inside the platform.
- Be cautious of buyers who:
- Rush the transaction
- Ask for communication off the platform
- Offer to overpay or use strange payment methods
- If you suspect fraud, report the user immediately.
📵 Never Share Sensitive Info
- Your password or PIN
- Bank login details
- Verification codes (OTP)
- Private conversations from support
GaijinMall will never ask you for these.
❌ Avoid Off-Platform Deals
If someone insists on taking the transaction off-platform (e.g., via WhatsApp, Telegram, direct bank transfer):
🚫 Don’t do it. You lose buyer/seller protection when you leave the app.
Report the user immediately for suspicious behavior.
🛠️ What to Do If You Suspect a Scam
- Stop all communication with the user.
- Take screenshots of chats, listings, and payment attempts.
- Contact our Support Team with the details.
Need Help?
If you believe you’ve been scammed or tricked, reach out to support@gaijinmall.com as soon as possible. We’ll investigate the matter and guide you on next steps.
✅ Stay alert, trust your instincts, and transact safely!
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