🛟 Contacting Support

The Gaijinmall support team is here to help you resolve any issues with your account or a transaction.

📅 When Should You Contact Support?

You should reach out to us if:

• You can’t log into your account
• Your verification code isn’t arriving
• Your payout is delayed or failed
• You were charged incorrectly
• You’re experiencing bugs or broken features
• You want to report suspicious users or listings

📧 Our Support Channel

For the fastest resolution, please send us a message via email with the following details:

Please include:

• Your username or registered email/phone
• The order number (if applicable)
• A clear description of the issue
• A screenshot of the problem (if relevant)

📍 Response Time: Our team will respond within 24–48 hours on business days.

💡 Support Tips

• Be specific about what happened and what you expected.
• Include exact error messages if any appeared.
• To avoid delays, do not send multiple emails for the same issue; just reply to your existing thread.

🐞 Reporting Bugs & Suspicious Activity

If you notice a technical issue or suspicious behavior:

• Report it directly to our team.
• Mention the username, listing ID, or transaction ID involved.

We’re committed to helping you have a smooth and secure experience on Gaijinmall.

This page was last updated on June 14, 2025 • © 2025 Gaijinmall