Other Related Issues and How to Solve Them

If you’re facing difficulties with your account on Gaijinmall, this page outlines common issues and how to resolve them quickly, without needing to contact support right away.

1. Didn’t Receive Verification Code (OTP)

Problem: You clicked “Verify” but never received the code via email or SMS.

Solutions:

Check your Spam, Promotions, or Junk folders.
For phone numbers, ensure you have network coverage and SMS is enabled.
Click “Resend Code” and wait at least 60 seconds.
Make sure your contact info is typed correctly in your profile settings.

2. “Email or Phone Already in Use”

Problem: You’re trying to verify a phone number or email but get a message that it’s already linked to another account.

Solutions:

Double-check if you’ve used the same details to create another account.
Try logging in with the other account and update or delete the duplicate info.
If you believe this is an error, contact support with proof of ownership.

3. Can’t Reset Password

Problem: You didn’t receive the reset email/SMS, or the reset link/code isn’t working.

Solutions:

Recheck the number/email entered on the reset screen.
If you used email, check spam/junk folder.
Request a new code or link — older ones expire.
If still unsuccessful, contact support for help.

4. Missing Sales or Payout Records

Problem: Your sales or payout history is not showing, or shows zero even after sales.

Solutions:

Make sure the sale is marked as Completed by the system.
Payouts only show after they’re approved.
Use the correct tab: “Sales History” or “Payout History”.
Try filtering or searching with order numbers or date ranges.

Still Stuck?

If none of these steps solve your issue, please reach out via Contact Support. Include your:

Username or registered email/phone
Screenshot (if possible)
Clear description of the issue

We’re here to help.