Secure Payment Tips

To ensure a smooth and safe transaction, GaijinMall provides secure in-app payment methods and buyer protection. Follow these payment tips to avoid fraud and protect your money.

✅ Always Use In-App Payment Options

Use the official GaijinMall checkout system when making purchases.
For sellers, always confirm the payment has been received within your account dashboard before shipping any product.
In-app payments provide tracking, refund options, and dispute support.

🔒 Transactions made outside the platform are not protected and are done at your own risk.

🚫 Avoid Direct Bank Transfers or External Payment Requests

Scammers may ask you to:

Send money via bank transfer, crypto, or third-party apps
Use links sent to your email or messaging apps outside the platform

🚨 Never pay through methods not officially supported by GaijinMall.

💳 Confirm Payment Status Before Shipping

For sellers:

Do not ship the product until:
- The order shows “Payment Confirmed” in your vendor dashboard
- You receive a notification of a completed transaction from the platform
If in doubt, check the Payout History or Contact Support

🧾 Keep Payment Records

Always:

Take screenshots of payment confirmations
Save order numbers and timestamps
Keep all in-app messages for reference

This helps with dispute resolution if needed.

🧠 Know the Signs of a Payment Scam

Watch out for:

Buyers offering to overpay or use unusual methods
Sellers rushing you to pay outside the platform
Fake payment screenshots or email confirmations
URLs that look like payment pages but are hosted on non-official domains

If you’re unsure, pause the transaction and report the user.

🛡️ Platform Safety Features

GaijinMall protects your payment through:

Secure payment gateways
Escrow-style processing (payment is held until the transaction is complete)
Dispute resolution and refund requests
Verified seller accounts

Need Help with a Payment?

If you:

Paid but didn’t receive the product
Are unsure if a payment went through
Want to report a suspicious request

Please Contact Support with details and screenshots.

💡 Stay within the app, keep receipts, and reach out early when something doesn’t feel right.